Technical Support Team Lead
Description
Technical Support Team Lead
Here is what you’ll get to do:
- Lead and train team members to build, support and debug integration and export feeds
- Build process and quality improvements to meet quality goals
- Participate as lead and team member of Premium Support team
- Build and maintain internal documentation for the support team and regarding Premium Support clients
- Participate in new team member on boarding for general platform support
You’ll thrive in this role if you have:
- Demonstrated ability to lead and coach team members to increase effectiveness
- Expert knowledge of ETL processes for DMS integrations and Export feeds
- Expert knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, JSON, basic ASP, including concepts like layout, specificity, cross browser compatibility, and accessibility
- Expert knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
- Superior written and verbal communication
- Superior critical thinking / troubleshooting / problem solving skills
- Superior customer service & client handling skills
- Understanding of SEO / SEM (technical, content, etc.)
- Understanding of eCommerce
- RV Industry experience
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.